Frequently Asked Questions

What is a telehealth visit?

A telehealth visit is a video appointment with a healthcare provider using your smartphone. It allows you to discuss your health from the comfort of your home without traveling to an office.

Why am I being contacted?

You may have been identified as someone who could benefit from a health review to help ensure your medical information is up to date and that important healthcare needs are addressed.

How long does the visit take?

Most visits take approximately 5-20 minutes.

Do I need any special equipment?

You will need a smartphone with a working camera and microphone and a reliable internet connection.

Can I use a computer instead of a smartphone?

A smartphone is recommended to ensure the best experience and compatibility with the telehealth platform.

What will happen during the visit?

Your provider will review your health history, medications, and any concerns you may have. The visit may also include discussion of preventive care and recommendations for follow-up with your primary care provider.

Do I need to prepare for the appointment?

Please have a list of your current medications available and be prepared to discuss your medical history and healthcare needs.

Will this replace my primary care doctor?

No. This visit does not replace your primary care provider. We encourage all patients to continue regular follow-up with their primary care provider for ongoing healthcare needs.

Is there a cost for the visit?

Participation in a My Health Insight telemedicine visit is free for the patient.

Is my information private?

Yes. Your visit is conducted using a secure telehealth platform, and your personal health information is handled in accordance with applicable privacy laws and regulations.

Will I receive an incentive?

Some patients may be eligible to receive an incentive after successfully completing the visit. Eligibility and incentive amounts may vary.

What if I need help joining the visit?

Instructions for joining the telehealth visit and enabling your camera and microphone are available on our website. More information can be found here.

What if I need to cancel or reschedule?

If you need to change your appointment, please use the scheduling link provided.