Privacy Policy
My Health Insight ("My Health Insight," "we," "us," or "our") respects your privacy and is committed to protecting information that you provide to us through our website, scheduling services, telehealth services, and other interactions with us.
This Privacy Policy explains what information we may collect, how we use and protect that information, when we may disclose it, and the choices available to you.
This Privacy Policy applies to information collected through the My Health Insight website, online scheduling services, patient communications, telehealth services, and related services that link to this Privacy Policy.
1. Information We Collect
Depending on how you interact with My Health Insight, we may collect information including:
Information You Provide
Your name
Telephone number and mobile telephone number
Email address
Mailing address, when necessary
Appointment and scheduling information
Booking ID or other internal reference number
Information you provide when contacting us
Information provided during a telehealth visit or health review
Health and medical information necessary to provide our services
Information related to eligibility for services or incentives
Information necessary to provide or administer an applicable incentive
Information Collected Automatically
When you visit our website, we or our service providers may automatically collect certain technical information, such as:
Internet Protocol (IP) address
Browser type and operating system
Device type
Pages visited
Date and time of visits
Referring website
General information about how you interact with our website
We may use cookies and similar technologies to operate, secure, and improve our website.
2. How We Use Information
We may use information we collect to:
Provide and administer health review and care coordination services
Schedule and manage appointments
Conduct telehealth visits
Communicate with you about appointments and services
Send appointment confirmations and reminders
Respond to questions and requests
Verify eligibility for services or applicable incentives
Provide or administer applicable incentives
Maintain records of patient interactions and communications
Improve our services and website
Maintain the security and functionality of our systems
Comply with applicable laws, regulations, contractual requirements, and legal obligations
Prevent fraud, abuse, or unauthorized use of our services
We do not use text messaging to send promotional or advertising messages unless you have provided any consent required by applicable law.
3. Health Information
When you participate in a My Health Insight health review or telehealth visit, you may provide health or medical information.
We protect health information in accordance with applicable federal and state privacy and security requirements. Where HIPAA applies to My Health Insight's activities, we will handle protected health information in accordance with applicable HIPAA requirements and our applicable Notice of Privacy Practices.
Our website Privacy Policy is not intended to replace a legally required HIPAA Notice of Privacy Practices.
4. How We May Share Information
We may disclose information when reasonably necessary to provide our services or operate our business, including to:
Healthcare providers involved in your care
Health plans or organizations that engage My Health Insight to provide services
Service providers that assist us with scheduling, communications, telehealth, information technology, payment processing, or other business functions
Vendors that provide services on our behalf and are contractually required to protect information appropriately
Government agencies or other parties when required or permitted by law
Legal or regulatory authorities when necessary to comply with a legal obligation or protect our rights, safety, or property
A successor or purchaser in connection with a merger, acquisition, reorganization, or sale of business assets, subject to applicable privacy requirements
We do not sell your personal information for money.
Special Protection for Text Messaging Information
My Health Insight does not sell, rent, or share your mobile telephone number or your consent to receive text messages with third parties or affiliates for their own marketing or promotional purposes.
Your text-message consent is used by My Health Insight to provide the communications for which you gave consent.
We will not transfer or sell SMS opt-in information to another company for that company's own marketing purposes.
This restriction does not prevent us from using service providers that process information on our behalf for purposes such as delivering text messages, provided those providers are acting on our behalf and subject to appropriate contractual or legal requirements.
5. Text Messaging and SMS Communications
If you separately consent to receive text messages from My Health Insight, we may send text messages relating to your health review and related administrative services.
These messages may include:
Appointment scheduling information
Appointment confirmations
Appointment reminders
Rescheduling information
Information about your telehealth visit
Requests for information needed to arrange or administer your appointment
Other administrative communications related to services you have requested
Message frequency varies.
Message and data rates may apply.
You may withdraw your consent at any time by replying STOP to a My Health Insight text message.
For assistance, reply HELP or contact us at:
My Health Insight
Phone: 888-644-7831
Website: https://myhealthinsight.com
Withdrawal of SMS consent does not necessarily affect your ability to receive services through other communication methods.
6. Your Choice to Receive Text Messages
Consent to receive text messages from My Health Insight is separate from your consent to receive healthcare services.
Where applicable, you may decline text-message communications and use another available method of communication.
You may withdraw SMS consent at any time by replying STOP.
My Health Insight maintains records of SMS consent as required for our messaging program.
7. Telehealth Services
My Health Insight may use third-party technology providers to facilitate telehealth visits and related communications.
Information transmitted during a telehealth visit may include health information and other information necessary to provide the service.
You are responsible for participating in telehealth visits from a reasonably private location and using a device and internet connection that are appropriate for the visit.
8. Third-Party Service Providers
We may use third-party vendors to support our operations, including providers of:
Appointment scheduling
Telehealth technology
Text messaging and telephone communications
Website hosting
Information technology
Data storage
Payment processing
Customer support
Security and fraud prevention
These providers may have access to information only as reasonably necessary to perform services for us and are subject to applicable contractual, legal, and security requirements.
9. Third-Party Websites and Links
Our website may contain links to third-party websites, including telehealth instructions, scheduling services, healthcare resources, or other websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any third-party website before providing information.
10. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.
No website, electronic communication, or information system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted electronically.
11. Information Retention
We retain information for as long as reasonably necessary to provide services, maintain appropriate business and healthcare records, comply with legal and contractual obligations, resolve disputes, enforce agreements, and otherwise fulfill the purposes described in this Privacy Policy.
The retention period may vary depending on the type of information and applicable legal or contractual requirements.
12. Your Privacy Choices and Rights
Depending on applicable law and the nature of the information we maintain, you may have rights regarding your personal information or health information, including rights to:
Request access to certain information
Request correction of inaccurate information
Request information about how your information is used or disclosed
Request restrictions on certain uses or disclosures where applicable
Request a copy of certain information
Withdraw certain consents
Opt out of text-message communications
Some requests may be subject to legal or regulatory limitations.
If you believe your privacy rights have been violated, you may contact us using the information below. Where HIPAA applies, you may also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
13. Children's Privacy
Our services are intended for adults and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the Effective Date at the beginning of this Privacy Policy. Material changes may also be communicated through our website or other appropriate means.
Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
My Health Insight
Phone: 888-644-7831
Website: https://myhealthinsight.com
Email: info@myhealthinsight.com
Mailing Address:
5900 Balcones Drive #8034, Austin, TX 78731If you are contacting us about your health information, please do not include sensitive medical information in an ordinary email unless we have provided you with an appropriate secure method for doing so.