Terms & Conditions
Welcome to My Health Insight. These Terms & Conditions ("Terms") govern your use of the My Health Insight website and your participation in services provided through My Health Insight.
By accessing our website or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use the website or services.
1. About My Health Insight
My Health Insight provides health review, care coordination, patient education, and related healthcare services to eligible individuals.
Services may be provided directly by healthcare professionals or through arrangements with healthcare organizations, health plans, or other organizations.
2. Health Review and Telehealth Services
My Health Insight may provide healthcare services through telehealth or other remote communication methods.
A telehealth visit may include discussion of:
Your medical history
Current health conditions
Medications
Healthcare concerns
Preventive care
Care gaps
Recommended follow-up with your primary care provider or other healthcare professionals
The purpose of a My Health Insight health review is to support appropriate healthcare and coordination of care.
3. My Health Insight Does Not Replace Your Primary Care Provider
My Health Insight services are not intended to replace your established primary care provider or other treating healthcare professionals.
You should continue to maintain regular follow-up with your primary care provider and other healthcare professionals involved in your care.
Recommendations or information discussed during a My Health Insight visit should be considered in conjunction with the care provided by your treating healthcare professionals.
4. Emergencies
My Health Insight is not an emergency medical service.
Do not use the website, text messaging service, scheduling system, or telehealth service for a medical emergency.
If you believe you are experiencing a medical emergency, call 911 or seek immediate medical attention.
5. Appointment Scheduling
Appointments may be scheduled through My Health Insight or through third-party scheduling platforms.
You agree to provide accurate and current information when scheduling an appointment, including your name, telephone number, email address, and any Booking ID or other identifier requested during scheduling.
Appointment availability may vary.
If you need to cancel or reschedule an appointment, please do so as soon as reasonably possible using the scheduling method provided to you.
6. Smartphone and Telehealth Requirements
Certain telehealth services require a compatible smartphone, working camera and microphone, and an adequate internet connection.
You are responsible for having access to an appropriate device and internet connection.
You should participate in telehealth visits from a reasonably private location.
Technical problems may occasionally interfere with a telehealth visit. If a technical problem prevents completion of a visit, we may ask you to reschedule or use another available communication method.
7. Patient Information
You agree to provide accurate and complete information when using our services.
You should notify us if information you have provided changes or is incorrect.
You should not submit information that belongs to another person unless you are authorized to do so.
8. Incentives
Certain eligible patients may qualify for an incentive for completing an applicable My Health Insight service.
Eligibility, incentive type, amount, and requirements may vary depending on the applicable program, health plan, or other sponsoring organization.
Any incentive is subject to the eligibility requirements communicated to you before or during the applicable program.
An incentive is not guaranteed solely because an appointment is scheduled.
Unless specifically stated otherwise, incentives are provided only after the applicable service has been completed and any applicable eligibility requirements have been satisfied.
9. Text Messaging Program
My Health Insight SMS Program
If you separately consent to receive text messages from My Health Insight, you agree to receive messages related to your My Health Insight health review and related administrative services.
Messages may include:
Scheduling information
Appointment confirmations
Appointment reminders
Rescheduling information
Telehealth instructions
Administrative communications related to your health review
Message frequency varies.
Message and data rates may apply.
You do not need to consent to text messages in order to use other available communication methods, unless otherwise specifically disclosed and permitted by applicable law.
Consent
Your consent to receive text messages must be separately provided to My Health Insight.
Consent to receive SMS messages is not implied merely by using this website, receiving healthcare services, or agreeing to these Terms.
Where applicable, My Health Insight may collect SMS consent through a health plan or other authorized enrollment or outreach process, provided that the consent specifically identifies My Health Insight as the sender and describes the types of messages that will be sent.
Opting Out
You may withdraw your consent at any time by replying:
STOP
to a My Health Insight text message.
After you send STOP, you will receive a confirmation message and will no longer receive My Health Insight text messages unless you later provide consent to receive them again.
Help
For help with My Health Insight text messages:
Reply HELP to the message, or contact:
My Health Insight
888-644-7831
Supported Opt-Out Keywords
Our messaging system may recognize standard opt-out keywords including STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, REVOKE, or QUIT.
10. Text Messaging Privacy
My Health Insight does not sell, rent, or share your mobile telephone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Your SMS consent is used specifically for communications from My Health Insight.
This does not prohibit My Health Insight from using telecommunications providers, technology vendors, or other service providers to deliver messages on our behalf.
11. Third-Party Services
Our website and services may use third-party platforms for scheduling, telehealth, text messaging, payments, website hosting, or other business functions.
Your use of a third-party service may also be subject to that provider's terms and privacy policy.
My Health Insight is not responsible for the independent practices of third-party websites or services.
12. Website Content
Information provided on the My Health Insight website is intended for general informational purposes.
Website content does not constitute an individualized diagnosis or treatment recommendation and should not be relied upon as a substitute for professional medical advice.
Healthcare information may change over time, and we do not guarantee that every item of website content is complete, current, or applicable to every individual.
13. Intellectual Property
Unless otherwise stated, the content of the My Health Insight website, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to My Health Insight and is protected by applicable intellectual property laws.
You may view and use the website for your personal, non-commercial purposes.
You may not reproduce, modify, distribute, sell, or commercially exploit website content without written permission.
14. Prohibited Use
You agree not to:
Use the website or services for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Submit fraudulent or misleading information
Impersonate another person or organization
Use the website to transmit malicious software
Attempt to access another person's health or personal information
Use automated systems to access the website in a manner that could interfere with its operation
15. Privacy
Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, protect, and disclose information.
Our Privacy Policy is available at:
https://myhealthinsight.com/privacy-policy
16. Disclaimer of Warranties
To the extent permitted by law, the My Health Insight website and its content are provided on an "as is" and "as available" basis.
We do not guarantee that:
The website will always be available
The website will be free from errors
Telehealth services will always be uninterrupted
Third-party services will always be available
Website content will always be complete or current
Nothing in these Terms limits any rights or protections that cannot lawfully be limited.
17. Limitation of Liability
To the maximum extent permitted by applicable law, My Health Insight and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the website or services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
18. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will update the Effective Date at the beginning of these Terms.
Your continued use of the website or services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.
19. Governing Law
These Terms will be governed by the laws of the State of Texas, without regard to its conflict-of-law principles, except to the extent that applicable federal law or another applicable law requires otherwise.
20. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
21. Contact Us
Questions regarding these Terms or My Health Insight services may be directed to:
My Health Insight
Phone: 888-644-7831
Website: https://myhealthinsight.com
Email: info@myhealthinsight.com
Mailing Address:
5900 Balcones Drive # 8034, Austin, TX 78731